Customer Service
At Fat Dumpling, we’re committed to providing exceptional support to our foodservice partners. Our comprehensive customer service program is designed to help you get the most out of our products—ensuring that every dish you serve is as impressive as it is authentic.
Cooking & Plating Training
Master the Art of Dumpling Perfection
Our expert chefs are on hand to share their culinary skills with you and your team. We offer personalized on-site training sessions that cover:
- Pan-Frying Techniques: Learn the secrets behind achieving that perfectly crispy exterior while keeping the interior juicy.
- Innovative Plating: Discover creative ways to present your dumplings that will captivate your guests.
- Step-by-Step Guides: Benefit from our detailed video tutorials and image guides designed for easy learning.
Get Started:
Click on “Learn More” to see our training schedule, watch sample videos, and book an in-person session.
Return & Exchange Policy
Hassle-Free Support for Your Peace of Mind
We stand behind the quality of our products. If you encounter any issues with your order, our straightforward return and exchange policy ensures you’re never left in a bind.
- Easy Returns: If a product does not meet your expectations or has any issues, simply contact our customer service team.
- Efficient Exchanges: We’ll quickly arrange for an exchange or refund, ensuring minimal disruption to your business.
- Dedicated Assistance: Our support team is ready to assist you every step of the way, providing clear guidance and prompt resolution.
Need Help?
Our Customer Service team is just a call or message away. Reach out to us for any inquiries regarding returns, exchanges, or additional support.
How to Reach Us
- Phone (SMS Preferred): 0432958333 / 0490226555
- Online Support: Use our contact form to send us a message—our team will respond promptly.
- In-Person Assistance: Book a training session or consultation directly through our website.
At Fat Dumpling, we believe that your success is our success. With our dedicated customer service and hands-on training, we’re here to ensure that every dumpling you serve delights your customers and enhances your culinary offerings.
